Refund policy

RETURN & REFUND POLICY

Effective Date: April 22, 2026

At MATHEWECOMMERCE LLC, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read this Return & Refund Policy carefully to understand your options and our procedures.


Quick Reference Summary

Category

Return Window

Refund Method

Standard Items

90 days from delivery

Original payment method

Defective / Wrong Item

7 days from delivery

Full refund or replacement

Final Sale Items

Not eligible

No refund

Digital Products

Not eligible

No refund

Gift Returns

30 days from delivery

Store credit


1. Return Eligibility

We accept returns on most items within 30 calendar days from the date of delivery, provided the following conditions are met:

  • The item is unused, unworn, and in its original condition
  • The item is in its original packaging with all tags, labels, and accessories included
  • You have proof of purchase (order confirmation email or order number)
  • The return request is submitted within the applicable return window


Items that do not meet these conditions will not be accepted for return and will be sent back to the customer at their expense.


2. Non-Returnable Items

The following items are not eligible for return or refund under any circumstances:

  • Items marked as "Final Sale" or "Non-Returnable" at the time of purchase
  • Digital products, downloadable content, or software licenses
  • Perishable goods or consumable products that have been opened
  • Personal care and hygiene products once opened or used
  • Customized, personalized, or made-to-order items
  • Gift cards and store credit vouchers
  • Hazardous materials or items prohibited from return by law
  • Items damaged due to customer misuse, mishandling, or improper care


If you are unsure whether your item qualifies for a return, please contact us at letili.info@gmail.com before sending anything back.


3. How to Initiate a Return

To start a return, please follow these steps:


  • Step 1 — Contact Us: Email us at letili.info@gmail.com with your order number, the item(s) you wish to return, and the reason for the return. Please include photos if the item is defective or damaged.
  • Step 2 — Receive Authorization: Our team will review your request and respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions. Do not ship items back without an RMA number.
  • Step 3 — Package Your Return: Securely pack the item(s) in the original packaging if possible. Clearly write the RMA number on the outside of the package.
  • Step 4 — Ship the Item: Send the package to the return address provided in the RMA confirmation email. We recommend using a trackable shipping method, as we are not responsible for items lost in transit.


Returns submitted without a valid RMA number will be refused and returned to the sender at their cost.


4. Return Shipping Costs

4.1 Customer-Initiated Returns

If you are returning an item because you changed your mind, ordered the wrong size, or no longer want the product, the cost of return shipping is your responsibility. Original shipping charges are non-refundable.


4.2 Defective, Damaged, or Incorrect Items

If you received a defective, damaged, or incorrect item, we will cover the full cost of return shipping. We will provide a prepaid return shipping label via email once your return request has been approved.


5. Refunds

5.1 Refund Processing

Once we receive your returned item, our team will inspect it within 3–5 business days. You will receive an email notification confirming whether your return has been approved or rejected.


If approved, your refund will be processed to your original payment method within 7–10 business days. Please note that your bank or credit card issuer may require additional time to post the refund to your account.


5.2 Partial Refunds

We reserve the right to issue partial refunds in the following situations:

  • Items returned in a condition that is not original (e.g., signs of use, missing accessories, damaged packaging)
  • Items returned after the return window has passed (at our sole discretion)
  • Items that have depreciated in value due to customer handling beyond what is necessary to inspect the product


5.3 Non-Refundable Charges

The following charges are non-refundable in all cases:

  • Original outbound shipping charges
  • Gift wrapping or special handling fees
  • Any third-party service fees


6. Exchanges

We do not process direct exchanges. If you would like a different item, size, or color, please return your original item for a refund and place a new order on our website. This ensures the fastest processing time and guarantees product availability.


If you received a defective or incorrect item and prefer a replacement rather than a refund, please indicate this in your return request email and we will be happy to arrange a direct replacement at no additional cost.


7. Gift Returns

If you received an item as a gift and wish to return it, please contact us at letili.info@gmail.com with the order number (found on the packing slip) and a description of the item. Gift returns that meet our standard return conditions will be issued as store credit to the recipient, not refunded to the original purchaser's payment method.


8. Late or Missing Refunds

If you have not received your refund within 10 business days of our approval notification, please take the following steps:

  • Check your bank account or credit card statement again
  • Contact your credit card company or bank, as processing times can vary
  • If you have done the above and still have not received your refund, contact us at letili.info@gmail.com


9. Order Cancellations

You may cancel your order free of charge within 24 hours of placing it, provided the order has not yet been shipped. To request a cancellation, contact us immediately at letili.info@gmail.com with your order number and subject line "Order Cancellation."


If your order has already been dispatched, we are unable to cancel it. In this case, you may refuse delivery or return the item once received, subject to our standard return policy.


10. Items Damaged in Transit

If your order arrives visibly damaged, please follow these steps:

  • Take photographs of the outer packaging and the damaged item before opening or using it
  • Contact us at letili.info@gmail.com within 48 hours of delivery with your order number and photos
  • Do not discard the original packaging, as it may be needed for a carrier damage claim


We will arrange a replacement or full refund as quickly as possible. Failure to report damage within 48 hours may affect your eligibility for a claim.


11. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated effective date. We encourage you to review this page periodically. Your continued use of our website following any changes constitutes your acceptance of the revised policy.


12. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact our customer support team:


MATHEWECOMMERCE LLC

5830 E2ND ST STE 7000, CASPER, WY 82609

Email: letili.info@gmail.com