We ship internationally and serve customers across Europe, the United States, and many other regions worldwide.
How long does shipping take?
Shipping times vary depending on your location and the product ordered. Once your order has been processed, you’ll receive a confirmation email with tracking information so you can follow your delivery every step of the way.
Will I receive tracking information?
Yes. As soon as your order is shipped, we’ll send you an email with tracking details so you can monitor its progress.
2. Returns & Refunds
Do you offer free returns?
Yes. We offer free returns on eligible orders. If you’re not completely satisfied, you can return your item within the return period at no additional cost.
What is your money-back guarantee?
We offer a 90-day money-back guarantee. If you’re not happy with your purchase for any reason, you may request a refund within 90 days of receiving your order.
How do I request a return or refund?
To start a return or refund, please contact our support team at info@letili.com with your order number and reason for return. Our team will guide you through the process.
When will I receive my refund?
Once your return has been received and inspected, your refund will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.
3. Products
Are your products tested for quality?
Yes. All products listed on Letili are carefully selected and reviewed to meet our standards for quality, functionality, and reliability before being offered to customers.
Do the products come with instructions?
Most products include usage instructions either in the package or on the product page. If you need additional guidance, feel free to contact us.
4. Payments & Security
What payment methods do you accept?
We accept secure online payments through trusted payment providers. Available payment methods may vary depending on your location.
Is my payment information secure?
Absolutely. All transactions are protected using industry-standard security measures and encrypted payment systems.
5. Customer Support
How can I contact customer support?
You can reach our support team by email at info@letili.com. We aim to respond to all inquiries within 24–48 hours.
I entered the wrong shipping information. what should I do?
If you notice an error in your order details, please contact us as soon as possible at info@letili.com. We’ll do our best to assist before the order is processed.
6. General
Do you offer discounts or promotions?
From time to time, we may offer promotions or special discounts. Be sure to check our website or subscribe to updates to stay informed.
Can I cancel my order?
Order cancellations may be possible if the order has not yet been processed. Please contact us immediately if you wish to cancel.
Need More Help?
If your question isn’t answered here, don’t worry — our team is just an email away. 📩 info@letili.com
We appreciate your trust in Letili and look forward to serving you.
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